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Did you know studies show your property can increase its revenue with good customer satisfaction?

I\u2019m going to share 16 customer service techniques for your bed and breakfast.

Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard.

This is crucial because a great guest experience can make the difference between a one-time booking and a guest for life.

Here are 16 customer service techniques

1. Know your guests and their requirements

It's nice to know your guests a little bit better, so you can tailor-fit their experience based on their interests. You can ask them about their favourite pastime and prepare activities related to it.

Keep in mind, that satisfying your guests\u2019 wants is one thing, and catering to their needs is another. Your guests may not always tell you what they need so it is important to be observant and sensitive.


2. Make your first impression count

First impressions last. Give your guests the impression that they will have a relaxing stay by providing them with a nice welcome at the door.

Try and make your guest feel welcome. Greet them with a friendly smile, take a walk around and introduce them to other staff or guests if possible. Give them ample time to settle in and then check to make sure they're comfortable. Leave a contact number on their bedside table so they can contact you if there's a problem or if they have questions.

If you want to step it up, you can prepare a \u201cwelcome tray\u201d with cookies and fruits or a nice welcome drink.

Continue reading, watching, and listening and I will share 14 more customer service techniques\u2026

\u21d2 TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/16-customer-service-techniques-for-your-bed-and-breakfast-308

\u201cThe Guide to Owning & Operating a Hospitality Property \u2013 Successfully\u201d course.
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A Division of Keystone Hospitality Property Development