What do you mean? We talked about vague tickets before, but this week Mark and Cody talk about tickets that use specific words, those words just don't actually mean what you think they do. "Wipe" the server does not, in IT settings, mean clean the physical metal box.
Episode 68: What Do You Mean?
https://www.reddit.com/r/talesfromtechsupport/comments/b6ikq4/dont_submit_tickets_with_dual_meanings/
https://www.reddit.com/r/talesfromtechsupport/comments/b6g3ew/computer_doesnt_turn_on/
https://www.reddit.com/r/talesfromtechsupport/comments/964uk3/short_and_sweet_instructions/
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