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Umi Baden-Powell (researcher at the Helen Hamlyn Centre for Design) talks to Hackney elders about their experiences of online banking and how the banks should develop their services in this digital era.
Like all our podcast episodes, this is a highly condensed edit of a much longer conversation.

The voices belong to: Elizabeth, Elon, Joyce, Rick, Sallie, Stephen and Umi. Eight other people contributed to the live session, but are not heard on this episode.

This is a field recording. We don’t use expensive professional equipment or a sound studio. Our resources are minimal, but we do it all ourselves — oldies own the process.

Recorded 11 May 2018 at Whitmore Community Centre.