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The Healthcare Leadership Experience: Jim Cagliostro of VIE Healthcare
Host Lisa Miller is joined by Jim Cagliostro of VIE Healthcare to discuss the challenges in providing a positive patient experience. Topics include, four reasons the patient experience has been overlooked, the importance of communication and the ‘’triple whammy’’ of reimbursement, smarter consumers and high deductible health plans impacting patient choice. Jim also emphasizes the need for a patient centered culture, and how billing complications extended his own patient experience for eight months post-discharge.
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