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The pandemic has upended many things in healthcare, one of which is the way we think about nurse staffing. Our guest for this episode is Betty Jo Rocchio, Senior Vice President & System Chief Nursing Officer for Mercy.

Mercy has been in the midst of rolling out a new hub-based approach to their nursing workforce that allows them to more flexibly staff up and down with full-time and contingent nurses. During the pandemic, Mercy organized its workforce around regional pods and used a data-driven approach that allowed them to more easily move nurses through the system to meet the needs of different regions.

Betty Jo details their process, how it will be used moving forward and how she thinks the pandemic has changed what nurses want from their jobs.

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