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Our guest for this episode is Nan Henderson, DNP, MSN-Ed, RN, a former critical care nurse who is an expert in patient safety, particularly as it relates to handoffs.

After a series of internal surveys revealed that handoffs were consistently an issue within her organization, Nan and her team focused on completely overhauling their process. Starting with a literature review and focus groups with the organization’s nurses, Nan was eventually drawn to I-PASS, a standardized method for handoffs that greatly reduced the amount of errors involved in care transitions. Today she and Dan talk about this process in detail, as well as her overall efforts to create a strong culture of safety and reduce harm events at her facility.

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