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Paridigm Shift of Healthcare: Reputation Development … And Beyond!
Providers don’t always have visibility into areas of the patient experience that become common pain points such as call trees and websites. Reed Mollins, CoFounder and Chief Strategy Officer at Doctor.com, describes the difference between reputation management and reputation development. The conversation then pivots to the leading edge of doctor listings data and its part in cleaning up and connecting other parts of the healthcare ecosystem, all of which benefit patients.
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