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S2E7: Letting Go To Gain More Control with Jeff Garland, CEO of Relatient and host Dr. Nick. Managing your healthcare experience starting with access and scheduling and continues throughout the journey. And ash we have found in other parts of our lives there are capabilities to improve this process. Interact with a healthcare system and you will struggle to find a level of convenience compared to booking restaurant reservations. There is certainly no “relaxing” with our system but it should be possible. So letting go and relaxing control can be challenging. You will hear Jeff say, just one small change, driven by insights from your data can bring about a huge positive impact for patients and consumers. Removing that friction works for them and it works for healthcare systems and the economics. Your better pill to swallow is to start with steps founded on insights you derive from your system or setting. Even without data, you will find your patients more than willing to offer insights into the experience that can be improved. Automation exists and while we oftentimes start out concerned, most of the time the reality proves very positive, for you, your staff, physicians, clinicians, administrative staff and above all the patients. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen