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S2E27: Don’t Just Speak Empathy, Do Empathy with Adrienne Boissy, MD, CMO at Qualitrix and host Dr. Nick. The vast majority of the medical professionals arrived at their career because they cared. They cared about people, understood others and their problems and suffering, and wanted to be part of helping. So what happened between the ideal and entry into the long track and marathon race that takes that dream and turns it into the reality of caring for patients? Look no further than the 2009 report in the journal of Academic Medicine: The Devil is in the Third Year: A Longitudinal Study of Erosion of Empathy in Medical School. The good news as you will hear Adrienne point out is that despite all the failings people still trust healthcare, but we need to deliver on that trust. Your better pill to swallow is to deliver on the promise of Person-Centered Care, a fully holistic approach to caring not just for the patients but the staff who are responsible for that by creating a holistic listening and monitoring infrastructure that is working all day every day to provide the insights and then acting and responding to that data from the top to bottom of your organization. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio.” Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen