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Healthcare Rap: Consumers Want Transparency, Consistency & Simplicity
b"Consumers Want Transparency, Consistency & Simplicity Dr. Thomas Lee, Chief Medical Officer at Press Ganey, discusses reducing suffering by removing friction from the online experience. Press Ganey\\u2019s data show that when consumers have friction in their process of care, they question how much the provider cares about them. Dr. Lee also shares insights from his new book Healthcare's Path Forward and\\xa0what to do now that society has a new understanding of what suffering means.\\xa0 All that, plus the Flava of the Week about Best Buy and Atrium Health\\u2019s new hospital-at-home partnership. Is health-at-home is having a moment, and should we be waiting for innovators to fail? Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/"