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Designing for Health: Interview with Billy Nicolich
b'Host Craig Joseph, MD, invites Billy Nicolich, healthcare product manager at Press Ganey. They discuss Billy\\u2019s background in healthcare and experience design, the legacy and impact of nudge units, and why he sees history as being divided into \\u201cpre-manifesto\\u201d and \\u201cpost-manifesto.\\u201d They also discuss the scientific study of \\u201cstupidity,\\u201d how bad decisions create real pain points for users, and in what ways human-centered design can remediate some of that pain and stupidity. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen'