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Claudia meets Professor Elizabeth Stokoe author of 'Crisis Talk' whose research shows when preventing a suicide, that words really do matter and can save lives during a crisis. Through analysing real time recordings of actual conversations between people in crisis and police negotiators, new findings highlight what can work and what doesn't.\\n \\n(Picture: Vector illustration of two profiles of women with speech bubbles inside their heads. Photo credit: JakeOlimb/Getty Images.)
Presenter: Claudia Hammond\\nProducer: Erika Wright
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