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b'Most complaints made by Chinese consumers last year were about online shopping, a report from China\'s top legislative body said on Monday.
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The number of complaints and disputes related to shopping on the Internet rose sharply and the network has become a breeding ground for counterfeits, the report by a law
enforcement team under the Standing Committee of the National People\'s Congress said.
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In 2014, Chinese industrial and commercial authorities dealt with 78,000 complaints concerning online shopping, up 356.6 percent year-on-year.
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Of the total of 20,135 cases taken on by consumer associations, 92.3 percent concerned online purchases, the report said. Yan Junqi, vice-chairwoman of the NPC Standing Committee, said: "Ignoring consumers\' rights and selling counterfeits are very prominent in the online shopping industry."
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She revealed that just 58.7 percent of products sold online were found to be authentic during a random inspection in 2014 by the State Administration of Industry and Commerce.
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With the boom in complaints, the number of disputes caused by online purchases also went up, she said.
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Beijing Chaoyang District People\'s Court has handled 107 such disputes since the revised Chinese Consumer Protection Law took effect on March 15 last year, she said. A typical example, from Anhui province\'s financial website, described how a woman surnamed Xu paid a 2,000 yuan ($316)deposit before she bought sanitary ware priced 1,000 yuan cheaper online than she could find elsewhere.
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But when it was delivered, Xu found it was poor quality and she was told the deposit could not be repaid because it was a sale product.
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Yan suggested that the Supreme People\'s Court should clarify the revised law by the end of this year and appealed to consumer associations to play their role.
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Qiu Baochang, head of the lawyers\' group for the China Consumers\' Association, said: "We are always overloaded with work since the revised law came into effect.
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"We have asked officers to update their knowledge of the law and how the online industry works,including means of payment, to catch up with the pace at which e-commerce is developing."
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