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#275 Rethinking the Library in Hillsboro, OR with Stephanie Chase & Hillary Ostlund
Leading (r)evolution in public libraries. Stephanie Chase, Library Director, and Hillary Ostlund, Library Manager, from the Hillsboro, Oregon public library joined the podcast. They talked about how they are adapting their expectations of employees and the service to patrons to improve customer service. In this wide ranging interview they covered everything from throwing out the organizational chart to night libraries and serving homeless patrons.