Podcasts Government Gov Innovator Podcast How program managers can use random assignment (i.e., a lottery) to build evidence that can improve customer service: An interview with Matthew Notowidigdo, Northwestern University Episode #163

How program managers can use random assignment (i.e., a lottery) to build evidence that can improve customer service: An interview with Matthew Notowidigdo, Northwestern University Episode #163

Published: Jan. 31, 2018, 7:33 a.m.

b'Matthew Notowidigdo of Northwestern University discusses how South Carolina is using random assignment within its Medicaid program into order to build evidence about the program and better serve clients.'