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Ben decides to hire a support firm, document support processes, completes the Hound pricing change, and prepares to make products their own division for next year. Meanwhile, on Drip, Derrick addresses a performance challenge.

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• Podcast Swag Bundles
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• Upcase
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• FormKeep
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• CoSupport
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• Bootstrapped Web Podcast
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• The Checklist Manifesto: Atul Gawande
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• The Checklist I Use To Start My Day
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• Hound
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