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CXTECHFEST: Banking & the World of Customer Experience
b'Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years\\u2019 experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.'