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When you reach an executive position, you need to understand all of the functions of the business. That\\u2019s especially true when you grow out of a purely technical role. Your view needs to expand from the project context to the overall business context.

That\\u2019s been the experience of Cheada Lao, EVP of Operations at Allied Administrators, a leader in the benefits administration field. The firm\\u2019s primary objective is 5-star customer service, which from an operations standpoint touches internal and external software systems, data privacy, and even UX.

Cheada and Ledge discuss when and how to decide the work you should do in-house vs. using external partners, and how to attract and retain excellent staff when you don\\u2019t work in the latest and greatest startup.

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