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\\u201cIt\\u2019s important we leverage technology to enable human-to-human contact.\\u201d - Jennifer Hevelone

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Technological innovation is occurring at an unprecedented rate.

Across every industry, you see the systems of yesterday being replaced with the new and shiny toys of the future. More often than not, these technologies do more good for the company\\u2019s bottom line than bad. But, over time, if a company becomes too attached to the latest and greatest\\u2014they lose sight of the human touch that\\u2019s necessary for a stellar customer experience.

That\\u2019s why on today\\u2019s episode of the FNO: podcast, we are joined by Jennifer Whiteaker-Hevelone to discuss the carrier\\u2019s responsibility to care for the policyholder. Jennifer is the Chief Operating Officer at Eberl Claims Service Inc.\\u2014and in today\\u2019s conversation, she shares her 20+ years of experience in the insurance industry with us.

Tune in to this episode to hear Jennifer Hevelone\\u2019s insights about what\\u2019s next for the insurance industry!

\\u201cI don\\u2019t think it\\u2019s an overestimate to say that Xactware has revolutionized our industry.\\u201d - Jennifer Hevelone

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The FNO: Tips

• More than speed and efficiency, right-touch claims focus on the customer\\u2019s experience
• Focus on the right-touch claims, rather than no-touch, high-touch, or low-touch
• A high-quality FNO will tell you how to communicate with the policyholder in the most appropriate way
• Change + technology can easily be perceived as threatening to one\\u2019s job security
• Shifting policyholder demands are forcing the industry to rapidly move directions
• It\\u2019s easy to sign off on the new, shiny objects\\u2014instead, account for the different demands outside the office
• More than anything else, data security should be the primary concern for insuretech companies
• Inspection-only will depend on the level-setting that comes from the scope of the job
• Prioritize your employees/people first, your processes second, and your technology third

Fourseventy Claim Management

www.470claims.com

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