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The BBC complaints system needs an overhaul says an influential House of Lords Committee. Frustrated listeners agree. Roger visits the BBC Weather Centre to find out where north ends and south begins and to find out what a "sandwich of weather" is. Should forecasts substitute detail for metaphor? Hundreds of listeners have contributed to PM's Privacy Commission which is drawing a line between public interest and personal intrusion. Roger interviews the programme editor to find out how useful listener comments have been and to see what happens to all the information that's been gathered. Producer: Karen Pirie A Whistledown production for BBC Radio 4.