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VBA rolling out more automation tools this summer, but expects uptick in backlog
The Veterans Benefits Administration is looking to accelerate its use of automation tools this summer to keep pace with its workload and break new records on the number of claims it can process in a year.\nVBA officials told members of the House Veterans Affairs Committee that increased automation stands out as a key part of the agency\u2019s five-year modernization plan.\nRaymond Tellez, VA\u2019s acting assistant deputy under secretary for automated benefits delivery, told lawmakers on Wednesday that VBA, as part of its five-year modernization plan, is piloting automation technology to help decrease the time it takes to process claims.\nLearn more about your ad choices. Visit podcastchoices.com/adchoices