The yearlong pandemic situation has pressure-tested the governmental custom experience

Published: March 16, 2021, 2:37 p.m.

b"Government agencies at all levels have been stressed by the pandemic, it's fair to say. A symptom of that stress has been decidedly mixed levels of customer service and customer experience. Joining the Federal Drive with a progress report, Forrester Research vice president Rick Parrish.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices"