b"The latest poll of Americans' satisfaction with service they get from the federal government is up. But, with a score of 66 out of 100, the American Customer Satisfaction Index is still below pre-pandemic levels. To get more insight into the poll, Federal Drive host Tom Temin spoke with Forrest Morgeson, the former index research director, who is now a professor at Michigan State University.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices"