b'The IRS singled out its paper workload as one of its biggest setbacks this filing season. In response, the National Taxpayer Advocate recently issued a directive for the IRS to use scanning technology. Options include having tax preparers to use 2D barcode, and optical character recognition. For an update, Federal News Network\\u2019s Jory Heckman spoke with National Taxpayer Advocate Erin Collins.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'