How automation is showing a lot of promise in approving veterans' survivors dependency claims

Published: June 14, 2022, 2:55 p.m.

b'When a veteran passes away, it currently takes more than two months, on average for VA to process their survivors\\u2019 claims for dependency and indemnity compensation. But automation is helping to drastically shorten that timeline. Assuming the application\\u2019s complete, the department can now approve those claims within about four hours \\u2013 without a claims processor ever having to see it. Kevin Friel is deputy director of VA\\u2019s Pension and Fiduciary Service. He joined the Federal Drive to talk more about how they\\u2019ve been using automation in his section of the department.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'