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Everybody talks customer experience. This Veterans Affairs managers has done something about it.
b"The Veterans Affairs Department has been concentrating on improving service to its veteran constituents. And its had some success. Surveys show a 24% jump in trust in VA over the past few years. One career manager who gets a lot of the credit is the VA's deputy chief veterans experience officer. For her work, Barbara Morton is a finalist in this year's Service to America Medals program. \\nLearn more about your ad choices. Visit megaphone.fm/adchoices"