Podcasts Government Federal Drive with Tom Temin DHS organizing new directorate to lead CX efforts

DHS organizing new directorate to lead CX efforts

Published: March 22, 2023, 11:31 a.m.

b'The Department of Homeland Security is moving out on a department-wide customer experience initiative across multiple fronts, with DHS bringing in a former U.S. Digital Service official to lead a new CX office. DHS is establishing a permanent \\u201cCX Directorate\\u201d at headquarters this year. During a March 16 meeting of the Homeland Security Advisory Council, DHS Chief Information Officer Eric Hysen said the permanent office is already attracting \\u201ckey talent\\u201d to the department\\u2019s CX work.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices'