Podcasts Government Federal Drive with Tom Temin Agencies slightly improve customer experience, but still behind the private sector

Agencies slightly improve customer experience, but still behind the private sector

Published: Oct. 20, 2020, 2:53 p.m.

b"Customer experience from government agencies has a long way to go. That's the principal finding in the latest survey by Forrester Research. It found CX has improved slightly, but it still lags behind the best of the private sector. For more, the Federal Drive spoke with Forrester vice president and principal analyst, Rick Parrish.\\nLearn more about your ad choices. Visit megaphone.fm/adchoices"