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ERP066 - Crafting An Information Experience
Today on the podcast I'm joined by Megan Gilhooly, VP of Customer Experience at Zoomin. Megan has made it her mission to change how organizations think about product content
Megan has a really interesting perspective on how information creates a user experience. This spans from technical documentation to user prompts in software. It's an area of the technology industry that isn't as flashy as others, but the conversation with Megan really opened my eyes to the importance of being intentional about how you present information to anyone. Users of a product, technical staff reading documentation. These are all areas that would benefit from an intentional approach.