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Khalid Al-Maskari is the CEO of Health Information Management Systems (HiMS) and a thought leader in healthcare informatics. Behavioral healthcare is an area that Khalid has identified as ripe for innovation and where integration of systems needs to be better focused on transparency and the coordination of the care of patients.

Khalid says, "So in behavioral healthcare, a lot of the communication is between care coordinators and case managers. And most of it traditionally has been on the side of the healthcare providers having a lot of information, and then patients communicate with them. But the communication typically is long-term communication. It's not instantaneous. A lot of times, the patients have to request that information rather than them having access to it directly. So it's a longer process, unlike going to a PCP for a specific issue, behavioral health typically is a long-term process."

"One of the things that COVID made clear is that behavioral health patients are ready to be more active and participate in their healthcare. The other part that has accelerated also is the use of technology and machine learning. So there's a lot of data. There's very little, in my opinion, kind of looking at that data and translating it into something that would improve both the patient and the provider side."

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