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Dr. Sachin Dev is a former physician and previous Gartner analyst, currently overseeing innovation and transformation in RGP's healthcare practice. Sachin points to the changes during the pandemic that were required for telehealth solutions to meet the needs of patients and providers. The technology necessary to build these systems into hybrid environments must take advantage of generative AI and automation with a focus on value-based care. 

Sachin explains, "When we look at it from our technology standpoint, we have seen some significant development in the technology. When we look at all the different innovations, especially in the healthcare industry, both on the payer and provider side, in the last two or three years since the pandemic, we have come along very well from a technology standpoint."

"But, one thing that is lacking is the adoption. That's where, again, there's a big delta when we look at what kind of technology we have available today as to how that technology is utilized to improve patient care. There are a number of reasons why we lag from an adoption standpoint because, obviously, there's some financial pressure across our organizations."

"When we look at our healthcare system, many organizations still have some sort of legacy tools or technology that they're currently using. It's a pretty big lift for the organizations to be able to get to a point where they're able to utilize all these new buzzwords or the high technology such as ChatGPT, generative AI, automation, hyper-automation in a way where they can translate the value of that technology in terms of patient care. Again, that has a significant impact on how that technology can be leveraged and utilized to further improve our patient care and the patient experience."

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