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Karen Knops MD is a palliative care physician and speaker with a specialty in improving communication between doctors and patients especially during difficult times.\xa0 We talk about the challenges doctors face when starting a conversation with a patient to better understand the real story--no difficult patients but difficult problems.\xa0 We also shine a light on the biases and blind-spots that doctors might have particularly when treating patients with chronic diseases.\xa0 Karen is helping doctors ask better questions and give bad news with a eye to healing, treatments and a plan for next steps.

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