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Alex Bewley is a Director of Engineering at VMware, where he has been for the last 5 years.

Prior to VMware, Alex started and ran two small companies. The first was focused on Professional Services for Sun Microsystems customers. And the second was a software company, delivering performance, availability, capacity management and costing tools.

Before this, Alex was a systems engineer at Sun Microsystems.

I got to know Alex while I was at VMware. He joined my team when I moved into Global Services. Alex was a part of a team doing research into tools that could dramatically improve customer support. I joined the organization to reinvent support. What a perfect fit!

I worked with Alex and the other researchers to build a team to take their prototype and turn it into the core of VMware Skyline, a proactive support product.

I wanted to interview Alex due to the breadth of his experience, and because he has worked and managed his team while being remote from headquarters.

I hope you enjoy the interview.