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In this podcast, I interview Kieran Desmond, a Vice President at VMware.

Kieran is responsible for the Global Services Platform Experience through which he manages customer interactions for VMware Support. Kieran has in-depth knowledge of support operations and leading global support teams. He is passionate about technology and building great experiences for customers and all users that engage with technology to solve customer issues. Kieran joined VMware in 2006 and has taken on many challenges over the years.

Prior to VMware Kieran spent 14 years at EMC spending the majority of time within Technical Support visiting customer sites deploying the latest and greatest features. Kieran also spent time within EMC Symmetrix R&D as a software developer developing tools to help diagnose product issues.

Kieran lives in West Cork Ireland, a beautiful part of the world with his wife and three children.

I hope you enjoy!