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Customer Service Insights with Tessa Kloster
b'Episode 78: Markus Erlandsson talks to Tessa Kloster from Microsoft, Tessa starts by explaining what the product does on a high level, then continue to describe what AI-driven topic clustering is and how you can influence that. Then the discussion goes into Customer Satisfaction Score and how that is used. Tessa then explains the KPI \\u2026 Continue reading Customer Service Insights with Tessa Kloster'