Ciscos Contact Center Ascendance

Published: Oct. 11, 2014, 2:32 a.m.

b"In this edition of P-to-P Conversations for the Communications Industry Guy talks about his new found admiration for Cisco's contact center Customer Collaboration] practice. He says that competitors to Cisco had better tighten those skates and step up their game or be prepared to endure a long lowly season."