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Digital transformation is hard enough in any industry. But consider the challenges in one of the most complex ecosystems today: a major airport.

Multiple stakeholders — including airlines, vendors, retailers, and, of course, tens of millions of passengers — demand the most efficient and seamless experience. And security and safety are paramount.

Digitization is what makes it all work — and grow.

Lynette DuJohn is the Chief Digital Officer of Vancouver International Airport (YVR), which Business Insider recently rated No. 1 in North America.

Lynette spoke with Connected Futures Senior Writer Kevin Delaney about some of her challenges and successes.  And how she is using digital technologies to create what she calls the “perceptive airport” — one that offers an ever-better experience for passengers and workers alike.