Podcasts Technology Connected Futures: A Cisco podcast exploring business innovation insights Connected Contact Centers in the Era of the Internet of Everything

Connected Contact Centers in the Era of the Internet of Everything

Published: Nov. 18, 2014, 3:41 a.m.

As the world becomes more connected, there are many entry points to business innovation. One example is the customer contact center, which is fast becoming a critical connection point in the Internet of Everything.

 

Nearly 25 years ago, the contact center first started to emerge in the business landscape. Its function was to offer customers access to an organization without having to leave home – and offer businesses a way to deliver customer service at an optimal cost.

In this podcast, Cisco's Hans Hwang and Paul Stockford, Saddletree Research explore the evolving role of the contact center. 

They discuss how collaboration, one of the key technologiesdriving the Internet of Everything, is revolutionizing contact centers, how the workplace of the future will evolve at every level, from the contact center to the C-suite, and the impact of “everything being connected.”

Be sure to join the conversation, #FutureOfIT.