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An extended water cooler chat with Jerry, Sam, and Joe, discussing issues facing new ACN members, featuring tips from seasoned pros.

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FOLLOWUP:

- Gary Hustwit, director of the Helvetica and Objectified documentaries tweeted that the correct pronunciation of Helvetica Neue is "noya"

- Command-Control-power "Have you tried restarting?" first generation shirts funded!

TOPICS:

- hybrid Managed Services offerings; Joe\'s "Tech Checkup", Sam\'s "Wellness Visits"; Jerry\'s offering periodic monthly maintenance to check backups, check disks, run updates; discounted rate when paying for six or twelve months in advance

- the advantages of sporting an Apple logo onsite and in public; whether or not to\\xa0advertise on your car; great sources for logo merchandise aside from the ACN-direct options: Zuse,\\xa0Queensboro

- Apple Professional Services; operating as an arm of Apple; how to get involved with APS? face time with Apple, building a reputation over time

- Francois Daumard, formerly heading up Mobile Technology Competency at Apple in the Apple Consultants Network, left Apple a couple of weeks ago to join\\xa0Fiberlink, sellers of MaaS360, a cloud-based Mobile Device Management (MDM) solution

- Apple Remote Desktop frustrations;\\xa0Jerry coins a phrase for dealing with the\\xa0black screen of doom: "cleaning the windshield"

MEMORABLE LINES:

"There\'s just these big black chunks of blocks and you have to open up a new Finder window and drag it around to have it\\xa0clean the windshield." \\u2013 Jerry

MENTIONS:

- Passenger

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