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Who knew life would change so much so quickly as a pandemic swept through our communities? No one expected this and no one expected the many emergencies faced across our cities and towns. But there are skills leaders can learn about crisis management that will help prepare to make quick, educated decisions when they need to be made. Hear from two management and leadership experts, adjunct BYU professor Barry Rellaford and municipal consultant John Park, about the skills to employ and the pitfalls to avoid while managing a crisis in this edition of #CitiesWork.