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b'Can RPA \\u2018take the robot out of the human\\u2019? Are FinTech companies and startups a competition or rather an opportunity? \\n\\nIn this #LeadershipDeepDive episode, Mark Foulsham, COO of Kensington Mortgages, talks with Hendrik Deckers about his journey from CIO to COO and how the boundaries between functions are becoming blurry. Reflecting on the changing role of a leader, Mark believes that digital leaders need to think outwards not inwards and follow a human centered approach. \\n\\nMark has a very clear view on workflow Automation:\\n\\u2705 RPA is a vital part of Kensington Mortgage\\u2019s toolbox\\n\\u2705 Minimize staffing in the back office through automation and outsourcing, leaving people to focus on customers\\n\\u2705 Understanding the business model is critical for the RPA to be effective\\n\\u2705 Working in a highly regulated environment requires constant feedback from customers and risk assessment\\n\\n\\u201cI\\u2019m a big believer in having no regrets\\u201d, Mark says and adds \\u201cbreaking down those hierarchal structures, working in a way that is more interconnected within the different layers of a firm I think is really key\\u201d.\\n\\nTable of contents\\n\\n\\n01:20 | Introduction and Mark Foulsham\\u2019s background\\n\\n03:25 | About Kensington Mortgages\\n\\n04:24 | Drivers for change \\n\\n06:21 | Reinventing the business: workplace\\n\\n11:04 | Workforce \\n\\n13:58 | Changing leadership\\n\\n15:55 | Journey towards Agile way of work\\n\\n17:25 | Workflow. Mark\\u2019s view on automation\\n\\n25:22 | Start-ups and FinTech companies as generators of Innovation\\n\\n27:55 | Kensington Mortgages\\u2019 operating model\\n\\n33:06 | Internal and external data\\n\\n36:09 | Mark\\u2019s secret for success\\n\\n41:30 | Mark\\u2019s management & leadership style\\n\\n50:03 | MBTI: the Commander\\n\\n55:06 | Mark\\u2019s most brilliant failure & lessons learnt\\n\\n57:41 | Mark\\u2019s core values\\n\\n01:00:42 | Best & worst thing that has ever happened to Mark\\n\\n01:03:37 | Ways to relax\\n\\n01:05:45 | Mark\\u2019s mentors\\n\\n01:08:22 | Personal mantra\\n\\n01:09:58 | What Mark loves & fears most\\n\\n01:13:29 | Advice for people starting out'