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b'In this #LeadershipDeepDive episode, Adam Marciniak, CIO of PKO BP, the largest and oldest Polish bank, talks with Hendrik Deckers about how he has successfully led his IT team of over 2000 people through the digital transformation. \\n\\nThroughout this conversation Adam talks about how PKO BP became leader in digital in such short time: his journey to the cloud, using the newest technologies in the field of automation and implementing the culture of trust and transparency. \\n\\n"I believe in people\\u201d, Adam says and underlines the importance of team work. \\n\\nDive into this interview to learn and be inspired by Adam Marciniak!\\n\\n\\nTable of contents\\n\\n01:22 | Introduction and Adam Marciniak\\u2019s background\\n\\nFascinated by technology since early childhood\\nChoosing banking sector was an opportunity to work with the best and also where the innovations takes place\\n\\n05:13 | About PKO BP\\n\\nEstablished in 1919, it\\u2019s the oldest and largest bank in Poland\\n10 million customers, 20% market share in all segments\\n\\n07:15 | Banking sector: current challenges and drivers for change\\n\\nCompetition (fintech and bigtech)\\nStricter regulations\\nLow interest rates\\nMore demanding customers\\n\\n11:02 | Meeting customers\\u2019 demands\\n\\nFully customer-oriented\\nOffering tailored services to the customers\\nMoving everything to mobile\\n\\n13:55 | PKO BP: leader in going digital\\n\\nGreat mobile app (everyday 5.4 million active running of the app)\\nExample for other companies\\nInside-out transformation\\nIn parallel \\u201cRoad to cloud Program\\u201d \\u2013 first bank to go to hybrid cloud in such a structured way\\n\\n16:45 | Cloud strategy\\n\\nEstablishing the Polish Cloud Operator which operates as intermediary between the global key cloud players and local companies \\n\\n21:45 | Role of PKO BP in the Covid-19 vaccination process\\n\\nDeveloping the central schedule system for the vaccine roll-out\\n\\n23:48 | Reinventing workplace\\n\\n90% of the headquarters employees work remotely\\n\\n30:55 | Workforce and Adam\\u2019s IT team\\n\\nTrusting people and not controlling\\n\\u201cWorking in a bank is not cool, but working in a digital bank is very cool\\u201d\\n\\n\\n34:00 | Culture of trust & transparency\\n\\nCollaboration between IT & business\\nReorganizing the team, hiring new talents (100 \\u2013 200 people more very year)\\n\\n39:40 | Workflow: automating the business\\n\\nPKO BP implements all the newest ideas in terms of automation\\nRPA: over 100 robots\\nCitizens development: building the framework and delegating it to the Operations teams\\nAnalytics & machine learning is the future\\n\\n44:15 | Future of robots\\n\\nOver 1 million conversation with PKO PB app chatbot in 1 year \\nAI is becoming more popular & common\\n\\n46:35 | Managing new technologies\\n\\nAI will support what we do & make our work more efficient\\nIt will also be crucial for cybersecurity\\nRPA: UiPath robots are easy to use & standardize\\n\\n50:08 | IT organization & Adam\\u2019s role as CIO\\n\\nIT team of almost 2000 people\\nTraditional organization, yet flat structure: all have their responsibilities \\n\\n53:30 | Adam\\u2019s leadership style\\n\\n\\u201cI believe in the people\\u201d \\nImpossible to micromanage 2000 people so Adam has to trust \\n\\n55:50 | MBTI profile: the Consul\\n\\n\\u201cPeople master\\u201d\\nRelying on people\\n\\n01:01:38 | Adam\\u2019s core values, passions & mistakes\\n\\n\\u201cYou have to be the good guy\\u201d\\n\\u201cWork on yourself and work with others\\u201d\\n\\u201cIf you do something, you have to do the best\\u201d\\nBiggest mistake: trusting wrong people\\n\\n01:10:28 | Advice for people starting out\\n\\nTry to understand how the world & business are running and then drive the change\\n\\u201cUse the opportunity when you see it\\u201d'