Podcasts Technology CIO Talk Network Podcast The Service Resolution Management (SRM) Wave

The Service Resolution Management (SRM) Wave

Published: Oct. 8, 2004, 3 p.m.

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The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?

Guest: Alan Hubbard, Executive Vice President, R&D, KANA

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