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As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost?

Guest 1: Ken Hamilton, Founder/Past Chair itSMF USA; Director, HP Education

Guest Bio: https://www.ciotalknetwork.com/contributor/ken-hamilton/

Guest 2: Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard

Guest Bio: https://www.ciotalknetwork.com/contributor/russ-daniels/

More on this Episode: https://www.ciotalknetwork.com/itsm-and-soa-siamese-twins/

More on Leadership: https://www.ciotalknetwork.com/topics/leadership/

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