BROADCASTS.com

b'This week we\\u2019re joined by Nora Jones, founder and CEO at Jeli where they help teams gain insight and learnings from incidents. Back in December Nora shared here thoughts in a Changelog post titled \\u201cIncident\\u201d shouldn\\u2019t be a four-letter word - which got a lot of attention from our readers. Today we\\u2019re talking with Nora about all things incidents \\u2014 the learning and growth they represent for teams, why teams should focus on learning from incidents in the first place, their Howie guide to post\\u2011incident investigations, why the next emerging role is an Incident Analyst, and she also shares a few book recommendations which we\\u2019ve linked up in the show notes.'