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b'Have you heard the phrase, \\u201cPut yourself in their shoes?\\u201d In this episode, the conversation focuses on the \\u201cHOW\\u201d and why it all begins with empathy. Empathy is the key that enables access to another person\\u2019s perspective and emotional state. It is also a fundamental aspect of building and sustaining relationships with others. The fascinating thing is that there are 3 types of empathy: cognitive, social, and empathic concern. Plus there\\u2019s a counterpart component called compassion that moves us to take action.'