About Jim and Jennifer Jim Poage, Ph.D., is Founder/President of JLP Performance Consulting. His practice focuses on improving organization productivity and creating an emotional connection with customers. An expert on the interactions of technology and users, he has authored articles for business and technical journals and has spoken at numerous conferences. Jim holds a Ph.D. from Harvard University School of Engineering and Applied Sciences and an M.S. and B.S. in Electrical Engineering from Stanford University. Jim lives in Lexington, Mass. Jennifer Poage is a fashion designer studying for her M.A. in fashion design management at the London College of Fashion. Formerly she was an apparel technical designer for Reebok and Adidas. She has a B.A. in Art History for Drew University, an A.A.S. in Fashion Studies from Parsons School of Design, and a Business Essentials Certificate from the University of North Carolinaâ??s Kenan Flagler Business School. Jennifer lives in London, United Kingdom.