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With 400 doors and counting, our Best Ever guest was turning into the mechanically cold and apathetic leasing company with choppy work orders, no mercy notices, and abrupt fees. He was able to transform the resident experience by viewing both sides of the stage front and back. Let\'s pull the curtains and see what tools hide behind the scenes!

Best Ever Tweet:

We got so caught up in systems that we forgot about the human being that lived there.

Jake Durtschi\\xa0real estate background:

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• Investing for over 11 years and founded Jacob Grant Property Management
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• Say hi to him at jacobgrant.comand based in Idaho Falls, Idaho
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• Manages over 500 properties in Idaho while investing in his own deals as well
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• Expanding into new markets in Idaho
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• Hear his best advice ever here: http://joefairless.com/blog/podcast/jf30-mo-problems-mo-income-what-yep-turning-problems-into-income/
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• Download the PDFs he talks about here and here.
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• He references lucidcharts.comin this episode
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