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When talking about the future of community banks, the elephant in the room is their dependence on legacy core IT providers. Nathaniel has opinions on that technology, the contracts, and its impacts on customers. He shares striking numbers about customer drop off rates in account opening. Consumers today, in their first touch interacting with a new bank (or anything else) instantly size up tech. They know whether it\\u2019s good, or whether it \\u2018s old. If it\\u2019s old, and it\\u2019s clunky and frustrating, they don\\u2019t persist. They walk away immediately to find something better -- since better options are all around. The main solution for this, Nathaniel thinks -- as do I -- will be banks and fintech firms working together.