Episode 162: We're All Waiting in the Same Line

Published: March 11, 2014, 9:15 p.m.

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TOPIC: \\u201c\\u201cExperiencing Issues\\u201d\\u201d with Customer Service

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This week, Dan and Merlin analyze what\'s really going wrong when we get bad customer service. Spoiler: The brand is only as sound as its day-to-day implementation.

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Links for this episode:


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  • New Relic (Use code "BACKTOWORK" to get your extended 30-day Pro trial)

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